Max Mertens is a Service & Interaction Design leader based in Berlin with nine years of experience shaping digital products at the intersection of design, strategy, and research. Currently an Associate Manager at Accenture Song, he advances service and interaction design practices informed by a focused interest in how people make sense of complex information during research. His background spans studio and consultancy settings including Fjord and Designit, where he blended hands-on interaction design with design research and teaching. Max pairs a BA in Interaction Design with a pragmatic studio-to-enterprise trajectory, often translating exploratory research into scalable service experiences for global clients. Notably, he brings a researcher’s curiosity to management, prioritizing sensemaking methods that improve team decisions as well as user outcomes.
9 years of coding experience
Bachelor of Arts (B.A.), Interaction Design, Bachelor of Arts (B.A.), Interaction Design at Hochschule für Gestaltung Schwäbisch Gmünd
Contributions:2 PRs, 18 pushes, 3 branches in 1 year 7 months
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Max Mertens - Service & Interaction Design Associate Manager