Max Sudyin
Co-Founder, CTO at Swarmica
Bang Lamung district, Chon Buri, Thailand
Summary
👤
Senior🎓
Top SchoolMax Sudyin is a pragmatic technology leader and co-founder/CTO with over a decade building customer success, support operations, and ed‑tech tools, now focused on Swarmica to embed KCS® best practices into helpdesk workflows. He has led customer success teams at scale—from Pushwoosh’s omnichannel messaging platform to early-stage product growth at Courselle—and previously designed internal training and KCS systems at Plesk. Max blends hands-on product strategy with operational rigor, routinely turning support processes into measurable outcomes (faster resolution, meaningful deflection, and root-cause reduction). Based in Thailand with a master’s in automation engineering, he’s as comfortable defining metrics and software requirements as he is coaching front-line agents, and he’s now channeling that experience into a product that helps technical support teams become consistently excellent.
11 years of coding experience
11 years of employment as a software developer
Master's degree, Automation Engineer Technology/Technician, Master's degree, Automation Engineer Technology/Technician at Novosibirsk State Technical University (NSTU)
English, Russian
Stackoverflow
26reputation
64reached
1answer
0questions
Github Skills (54)
lists10
api10
fonts9
zendesk-api9
api-rest9
logos9
css9
svg-font9
iconic9
font-awesome9
branding9
rich-text-editor9
google-fonts9
wrapper9
pushwoosh9
Programming languages (4)
Github contributions (5)
makcyd/zenpy
Jan 2022 - Feb 2022
Python wrapper for the Zendesk API
Contributions:2 pushes, 1 branch in 1 month
apipythonapi-wrapperpython-wrapperzendesk
makcyd/inbox.py
Nov 2021 - Nov 2021
Python SMTP Server for Humans
Contributions:2 PRs, 1 push, 1 branch in 1 day
for-humanssmtppythonsmtp-server
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