Megan Charles is a detail-oriented website editor and data manager with nine years of experience merging meticulous data work, customer support, and content strategy to improve digital products and user experiences. She has transformed thoroughbred sales workflows at Churchill Downs—cutting update times from days to hours and increasing sales data completeness by 48%—while also reducing outsourced data costs. Comfortable with both technical tools (HTML/CSS, SQL, WordPress, Shopify) and customer-facing platforms (Zendesk, Twinspires), Megan bridges the gap between technical teams and non-technical users through clear documentation and empathetic support. As a freelance website manager and writer she pairs UX-minded content strategy with brand-driven web builds for small businesses and non-profits. Known as a “technophobe who codes,” she brings pragmatic problem-solving, fast tool adoption, and a knack for turning messy data into actionable insights.
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