Summary
Melissa Guala is an experienced IT analyst and systems administrator with 11 years delivering reliable infrastructure, database and support services across Linux/Windows, VMware/Hyper-V and Oracle/MySQL environments. She combines hands-on server and backup/recovery expertise with automation skills (Python, Ruby on Rails) and proven incident and SLA management for internal stakeholders and critical users. Melissa has driven IT governance, compliance and operational documentation efforts while leading training and change initiatives that boost team autonomy and reduce vendor costs. Her background includes forensic data recovery for audits, MDT-based mass OS deployments, and designing high-availability and hardening practices following industry standards. Based in Santiago, Chile, she blends tactical support experience with a growing developer toolkit and a pragmatic focus on efficiency and risk reduction.
10 years of coding experience
Programador Junior, Python, Programador Junior, Python at SENCE
Programador Trainee, Ruby on Rails, Programador Trainee, Ruby on Rails at Sence
Tecnico Nivel Superior, Soporte Y Gestion de Redes, Tecnico Nivel Superior, Soporte Y Gestion de Redes at Instituto Tecnológico de Chile
Spanish, English, Portuguese