Melissa Mcwilliams
Senior User Experience Architect at messy.design
Dallas, Texas, United States
Summary
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Senior🎓
Top SchoolMelissa McWilliams is a Senior User Experience Architect with 11 years of experience designing user-centered apps, websites, and information systems across enterprise and nonprofit sectors. Currently at Salesforce, she brings a rare combination of formal UX strategy and information-architecture training (NN/g certification, MLIS, Parsons) and a track record of building and leading UX teams—from founding FedEx Office’s first internal UX group to scaling design at PwC and GM. As founder of messy.design she led a social-impact web app business to more than $1M in revenue and 120% YoY profit growth, showing she pairs product empathy with measurable business outcomes. She excels at end-to-end, Agile-driven design processes—user research, taxonomy design, hi-fi prototyping and facilitation—while advocating for cross-product consistency and service-level thinking. Based in Dallas, Melissa is known for turning complex, multi-stakeholder problems into simple, usable solutions and for integrating archival/metadata thinking into modern UX workflows.
11 years of coding experience
8 years of employment as a software developer
Master of Arts in Design Studies Computer Systems Design as Aesthetic, Master of Arts in Design Studies Computer Systems Design as Aesthetic at Parsons School of Design - The New SchoolMaster of Library & Information Science (MLIS) Digital Archives, Master of Library & Information Science (MLIS) Digital Archives at Louisiana State UniversityTrailhead by SalesforceMaster of Library & Information Science (MLIS), Master of Library & Information Science (MLIS) at Pratt InstituteBachelor of Arts (B.A.) Sociology, Bachelor of Arts (B.A.) Sociology at The University of Texas at Austin
English, SpanishGithub contributions (5)
messydesign/design-resources
Jan 2018 - Apr 2019
Contributions:7 commits, 8 pushes, 1 branch in 1 year 3 months
messydesign/design-sprint
Mar 2017 - Apr 2019
Contributions:79 commits, 92 pushes, 1 branch in 2 years 1 month
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