Melissa Milloway is a Senior Learning Experience Designer with a decade of experience building scalable, data-driven learning programs for tech giants like Amazon, Miro, and Microsoft. She specializes in closing performance gaps through UX-driven content strategy, LMS and LRS implementations, and measurable upskilling programs that served thousands of learners across technical and customer-facing roles. Melissa has led cross-functional teams, introduced xAPI standards and Learning Locker to capture off-LMS learning data, and used GenAI to cut content creation time by two-thirds. Known for shrinking bloated knowledge bases through UX audits and information architecture (reducing a 1.9K-page KB to 1.1K), she blends instructional design craft with product-minded engineering partnerships and a frontend developer curiosity. Based in Seattle, she combines academic training in instructional technology with practical experience scaling credentials, digital learning platforms, and enterprise onboarding at scale.
10 years of coding experience
8 years of employment as a software developer
Master of Science Instructional Technology, Master of Science Instructional Technology at Commonwealth University-Bloomsburg
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Melissa Milloway - Sr. Learning Experience Designer at Microsoft