Melissa Real
Software Engineer at Zendesk
Lisbon, Portugal
Summary
👤
Senior🎓
Top SchoolMelissa Real is a software engineer based in Lisbon with nine years of experience blending hands-on development, operations ownership, and systems support across news media and edtech. Currently at Zendesk, she previously built and maintained Ruby on Rails applications, supported AWS/Heroku infrastructure, and wrote extensive test suites and documentation at companies like Unboxed and BridgeU. Her background as a Senior Digital Service Owner at News UK highlights strengths in incident management, SOP creation, cross-team stakeholder communication, and product reliability for high-traffic editorial systems. Trained in full-stack web development (Flatiron) and holding an MSc in Computer Science, she bridges politics and technology—fluent in multiple languages and comfortable translating complex technical issues for non-technical stakeholders. Outside core engineering, she’s drawn to cybersecurity and policy intersections, and brings a pragmatic, operations-minded approach that reduces friction between development and support teams.
9 years of coding experience
6 years of employment as a software developer
Bachelor's degree Politics and International Relations, Bachelor's degree Politics and International Relations at University of WestminsterMSc Computer Science Computing and Information Systems Computer Science, MSc Computer Science Computing and Information Systems Computer Science at Queen Mary University of London
Portuguese, English, Spanish, French
Github Skills (19)
css10
zendesk10
planning10
php9
actionmailer5
permission4
web-components3
jekyll3
ruby2
rails2
hugo2
api2
relic1
monitoring1
editor1
Programming languages (8)
Github contributions (5)
melzreal/ruby-objects-has-many-through-lab-v-000
Aug 2018 - Aug 2018
Contributions:189 pushes, 1 branch in 1 day
melzreal/regex-lab-v-000
Apr 2018 - May 2018
Contributions:131 pushes in 12 days
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