Summary
Melvin Lssyb is a seasoned customer support and QA professional with nine years’ experience ensuring product quality and client satisfaction across Android, iOS, and web platforms. Currently at Boomering Inc, he blends hands-on Jira-based testing with user-facing support, ticket creation, and cross-functional collaboration with developers and clients. He also produces training materials and video tutorials, turning technical findings into clear knowledge base articles that improve onboarding and reduce repeat issues. With a background in broadcast communication and a history of roles from configuration analyst to customer support, he brings strong communication skills to technical problem solving. Outside core duties he codes as a software tech student—an indication of growing technical curiosity that complements his QA and support expertise.
9 years of coding experience
Bachelor in Broadcast Communication, Bachelor in Broadcast Communication at Polytechnic University of the Philippines