Michael Andersen
Technical Lead at ReliableCX
San Jose, California, United States
Summary
👤
Senior🎓
Top SchoolMichael Andersen is a pragmatic Technical Lead with 11 years of professional experience who excels at turning distressed enterprise software engagements into dependable, production-ready systems. Self-taught from a Macintosh in a closet to architecting large-scale CRM deployments, he combines methodical problem analysis, hands-on coding in JavaScript/Python/TypeScript, and clear executive communication—often operating as a de facto Solution Architect. At SugarCRM he owned the highest-value accounts, rescued at-risk customers, and led the rollout of an 80K-seat deployment; more recently he built autonomous, agentic AI workflows and a domain-specific RAG chatbot that streamline sales outreach and developer productivity. He thrives on hard technical rescue missions where honest diagnosis, practical plans, and incremental delivery restore trust. Based in San Jose, he’s particularly excited about applying LLMs and agentic tooling to automate specification-driven development and reduce manual overhead.
11 years of coding experience
23 years of employment as a software developer
Humboldt State University
Github Skills (23)
contenteditable7
wysiwyg7
text-editing7
editing7
rich-text-editor7
rest-api6
tinymce6
react6
api6
ace-editor6
rest6
ckeditor6
javascript6
testing6
angular5
Programming languages (2)
Github contributions (5)
sugarcrm/sugar-rest-harness
Jan 2015 - Sep 2022
Contributions:84 commits, 12 PRs, 13 pushes in 7 years 8 months
apitest-automationtestingautomationrest
mikesugarcrm/TeamsetPruner
Mar 2020 - Jan 2021
A class for cleaning up your team sets
Contributions:4 PRs, 7 pushes, 4 branches in 10 months
cleaningreact
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