Summary
Michael Bartkowiak is a Cloud Technical Architect based in Houston with over a decade of hands-on experience designing and delivering ServiceNow-centric ITSM solutions across healthcare, energy, and enterprise clients. At Accenture he leads complex ServiceNow implementations—spanning Incident, Change, CMDB, Service Mapping, Orchestration and SDLC automation—while translating executive priorities into scoped, agile delivery plans. His background as a developer and administrator gives him deep operational fluency (catalogs, orchestration scripts, JDBC integrations, portal UI) and a knack for building custom applications that measurably improve SLAs and process visibility. Early roles in support and accounting shaped his practical, user-focused approach to tooling and governance, and his WGU software development degree complements a career trajectory rooted in continuous learning.
11 years of coding experience
5 years of employment as a software developer
Business, Business at Texas Tech University
Information Systems Technology, Information Systems Technology at University of Houston
Bachelor of Science - BS, Software Development, Bachelor of Science - BS, Software Development at Western Governors University