Summary
Michael Bennett is a seasoned technology and financial services professional with over two decades of experience leading service level management, IT operations, and program delivery for global enterprises. He has driven large-scale transformations at Citigroup—streamlining SLA processes, migrating catalogs to ServiceNow, and saving millions through monitoring and asset management improvements—before transitioning into a financial representative role at C&A Financial Group. Comfortable operating at the intersection of technical detail and executive strategy, he has repeatedly been chosen to lead cross-regional teams, author governance controls, and secure regulatory approvals for complex migrations. Michael combines formal computer science training (MS and BS) with hands-on systems engineering roots from AT&T and Lucent, giving him rare depth across network, monitoring, and service management domains. Based in Rochester, NY, he’s known for pragmatic process design that reduces headcount while improving outcomes and for mentoring non-English speaking teams to build loyalty and capability. An understated strength is his ability to translate operational telemetry into board-level risk and cost narratives that drive measurable business decisions.
10 years of coding experience
20 years of employment as a software developer
Bachelor's degree, Computer Science, Bachelor's degree, Computer Science at Rowan University
Master of Science (M.S.), Computer Science, Master of Science (M.S.), Computer Science at Stevens Institute of Technology