Summary
Michael Berger is Head of Quality and Accessibility at 37signals with over a decade of hands-on experience improving product reliability, usability, and customer outcomes. Based in Chicago, he leads testing, accessibility initiatives, community outreach, and support—bringing a customer-first perspective shaped by earlier roles as a Mac Genius and customer support specialist. He blends practical QA engineering with advocacy for inclusive design, ensuring products work for diverse users while reducing friction for support teams. Outside his core role he’s applied his visual sensibility as a photographer for The Distance, signaling an ability to tell human-centered stories that inform product decisions.
11 years of coding experience