Michaelย Bogaerts
Customer Operations Subject Expert European Regional Ops Unit (Veeva CRM Salesforce.com Focused)
Amsterdam, North Holland, Netherlands
Summary
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Top SchoolMichael Bogaerts is a seasoned Customer Operations and CRM specialist with 11 years of experience focused on Veeva CRM and Salesforce.com implementations, support, and integrations across European regional operations. Based in Amsterdam, he has progressed from technical Siebel and infrastructure roles to leading platform support and change management at Boehringer Ingelheim, owning data quality, consent and preference management, and complex third-party integrations. He excels at translating business requirements into functional change requests, coordinating testers and stakeholders, and delivering user training and process documentation that improve adoption and compliance. Michael combines hands-on system administration and migration experience with platform-level strategyโhaving led Siebel-to-Veeva migrations and driven platform negotiations and business case development. Outside his core remit he maintains a developerโs curiosity (aspiring fullโstack dev on GitHub) and a practical knack for building tools and workflows that keep large CRM landscapes reliable and auditable.
11 years of coding experience
8 years of employment as a software developer
GetronicsMBO/HBO, MBO/HBO at ICT Academie AmsterdamLeonardo da vinciCovalStream InternationalSkillsoftAdobe
English, Dutch
Github Skills (41)
external10
ansible-collections9
xaf9
devexpress9
nette8
node-red6
loxone-miniserver6
gremlin4
nuget4
csharp4
nightly4
dto4
api3
compile3
object-mapper3
Programming languages (4)
Github contributions (5)
mbogaerts/ExpressApp.FluentModelBuilder
Jan 2017 - Mar 2018
Contributions:23 pushes, 3 branches in 1 year 2 months
expressapp-frameworkjavascriptexpressdevexpressbuilder
mbogaerts/Support
Nov 2015 - Jan 2017
Contributions:6 pushes, 3 branches in 1 year 2 months
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