Summary
Michael Cayer is an experienced IT technician with over 14 years supporting Windows environments, endpoint imaging, remote access, and network drive administration across healthcare and enterprise settings. He blends a Computer Science background with A+ certification and near-complete Microsoft certification to deliver methodical troubleshooting, clear documentation, and hands-on hardware repair. At Steward Health Care he led desktop/laptop imaging, mobility rollouts, and productivity software implementations while also training technicians and creating helpdesk process manuals. Known for an analytical approach, he repeatedly streamlines operations—examples include broadband conversions, PDA-to-notebook migrations, and numerous office reconfigurations. Comfortable liaising with multiple IS teams, he pairs technical depth with client-facing communication to keep systems reliable and users productive.
14 years of coding experience
10 years of employment as a software developer