Michael Elwin
Head Of Service Design at Companies House
England, United Kingdom
Summary
👤
Senior🎓
Top SchoolMichael Elwin is a Head of Service Design with 11 years’ experience shaping user-centred government services across HMCTS, GDS and Companies House. He blends rigorous research, content strategy and service mapping with pragmatic delivery in Agile, multidisciplinary teams, routinely running stakeholder workshops and translating complex legal and business rules into clear journeys and copy. His work includes leading omnichannel customer support and implementing major policy changes such as no-fault divorce and judicial online dispute resolution, and he’s repeatedly delivered award-winning, evidence-led solutions. A former founder of a UX consultancy, he pairs hands-on content craft with strategic service vision, and is known for turning dense policy and legal complexity into actionable, user-focused services.
11 years of coding experience
10 years of employment as a software developer
NCJT Journalism, NCJT Journalism at NS Journalism AcademyA-Levels Geography Business Studies Communications, A-Levels Geography Business Studies Communications at Royal Grammar SchoolBA (Hons) Marketing , BA (Hons) Marketing at De Montfort University
Github Skills (2)
prototypes1
fault1
Programming languages (2)
Github contributions (4)
michaelelwin/govuk-coronavirus-content
Apr 2020 - Apr 2020
Stores the content for the www.gov.uk/coronavirus page and www.gov.uk/coronavirus/business-support
Contributions:1 push in 1 day
govstores
alphagov/govuk-coronavirus-content
Apr 2020 - Jul 2020
Stores the content for the www.gov.uk/coronavirus page and www.gov.uk/coronavirus/business-support
Contributions:16 commits, 17 PRs, 4 pushes in 3 months
govgovukstores
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