Michael G
Sr. Technical Support Engineer at Virtana
Long Beach, California, United States
Summary
🤩
Rockstar🎓
Top SchoolMichael G is a senior technical support engineer with over 25 years of deep expertise in SANs, disk array storage, Fibre Channel, and enterprise virtualization, currently supporting mission-critical customers at Virtana. He has a long track record at Hewlett-Packard and IBM resolving complex escalations, creating technical training, and improving support processes that measurably reduced failure rates and boosted first-contact resolution. Broad hands-on experience spans HP OEM arrays, IBM DS8000/XIV, NetApp, Brocade fabrics, VMware, and HPUX/Windows server platforms, plus certifications such as Brocade C fabric professional and Virtual Instruments VICA. Michael pairs field-proven troubleshooting and lab reproducibility with knowledgebase authorship and mentoring of junior engineers, regularly collaborating with engineering to validate defect fixes. An active contributor to open-source documentation and front-end improvements (notably helping Elixir School and System76 docs), he blends deep storage domain knowledge with practical UI/UX fixes that improve user experience. Based in Long Beach, CA, he brings a rare combination of legacy-system mastery and modern support engineering practices.
15 years of coding experience
19 years of employment as a software developer
Bachelor, Science Electrical and Electronic Engineering Technology, Bachelor, Science Electrical and Electronic Engineering Technology at Montana State University Engineering School
Github Skills (16)
html10
blogpost10
css10
liquid10
javascript10
blogger10
nuxt10
front-end-development10
blogspot10
jekyll10
markdown-it8
markdown8
documentation8
tailwindcss7
rt7
Programming languages (7)
Github contributions (5)
system76/docs
Jan 2020 - Nov 2022
System76 support documentation site
Role in this project:
Front-end Developer
Front-end DeveloperContributions:13 reviews, 28 commits, 40 PRs in 2 years 9 months
Contributions summary:Michael primarily contributed to the user interface and content of the documentation site. They added functionality to display the last updated timestamps on articles. They updated the header and index page to refine the site's user experience. Furthermore, the user refactored the site to use a Nuxt framework, introducing a new technical foundation.
linuxdocumentation-sitesystem76nuxtjsnuxt-content
elixirschool/elixirschool
Apr 2016 - May 2019
The content behind Elixir School
Role in this project:Full-stack Developer
Full-stack DeveloperContributions:10 commits, 12 PRs, 12 pushes in 3 years 1 month
Contributions summary:Michael primarily focused on front-end development tasks, including implementing dark mode functionality, adding author sections, and incorporating category and tag support for blog posts. They also refactored contributor data and updated the user interface to display multiple authors. In addition, they addressed minor bug fixes and refactored code.
elixir-langtranslated-lessonstranslationelixir
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