Michael Goetz
SVP Of Customer Success at Drata
Greater Minneapolis-St. Paul Area United States
Summary
👤
Senior🎓
Top SchoolMichael Goetz is a seasoned customer success and technical leader with 14+ years of experience building scalable post-sales organizations and go-to-market systems for developer and cloud platforms. He has led Customer Success at GitHub—growing teams from zero to 120+ and supporting $2B+ ARR with exceptional retention metrics—and now serves as SVP of Customer Success at Drata, driving the company’s shift to an enterprise-grade GRC platform. Michael pairs early engineering and solutions architecture roots with a proven track record of designing repeatable playbooks, success engineering practices, and technical adoption frameworks that reduce time-to-value and tighten retention. He also launches and advises AI-focused startups through Trailmark and RallyCamp, applying practical AI stacks (RAG, multi-agent orchestration) to real SMB and consumer problems. A former Army intelligence sergeant fluent in Russian, he brings disciplined operational rigor and cross-functional empathy to scaling teams and complex customer engagements. He gravitates toward high-leverage transformations—moving companies from product-market fit to platform scale by aligning product, people, and process.
14 years of coding experience
9 years of employment as a software developer
Bachelor of Arts Broadcast Journalism, Bachelor of Arts Broadcast Journalism at University of HoustonJohns Hopkins UniversityRussian Russian, Russian Russian at Defense Language Institute Foreign Language Center
English, Russian, Serbian, Croatian
Github Skills (51)
configuration-management8
package-management7
javascript7
install-script7
knife7
css7
automation7
rust7
aws6
distributed-systems6
fundamentals6
cookbook6
devops5
mocking5
static-files5
Programming languages (6)
Github contributions (5)
micgo/devopsdays-web
May 2016 - Dec 2019
This is the website for DevOpsDays.org
Contributions:17 pushes, 23 branches in 3 years 7 months
devopsdaysdevops
micgo/dockworker
Apr 2014 - May 2014
Contributions:23 commits in 3 days
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