Michael Hackett
Program Director - Ceph And ODF Support at IBM
Auburn, Massachusetts, United States
Summary
👤
Senior🎓
Top SchoolMichael Hackett is a seasoned storage and support engineering leader with 18 years in enterprise storage and nine years in software-focused roles, now directing Ceph and ODF support at IBM. He built deep expertise at Red Hat and EMC across Ceph Unified Storage, RADOS/RBD/RGW/CEPHFS, and OpenStack integrations, and co-authored two books on designing and troubleshooting Ceph systems. Known for bridging hands-on troubleshooting with product-level improvements, he has a strong track record of turning complex customer incidents into repeatable solutions and knowledge assets. Based in Auburn, MA, he combines technical leadership with clear communication and coaching, having led global diagnostic efforts and authored support guidance that reduced escalations. An unexpected strength: his academic background in American history complements his analytical storytelling—useful for crafting clear postmortems and support narratives.
9 years of coding experience
14 years of employment as a software developer
American History (United States), American History (United States) at Westfield State CollegeAmerican History (United States), American History (United States) at Worcester State College
Github Skills (2)
machine-learning3
spring2
Programming languages (2)
Github contributions (5)
mhackett909/Keyboarding-Re-Master
Jun 2020 - Aug 2020
A remastered version of Michael Speth's Keyboarding Master. Added drivers for the Logitech G502, Razer Tartarus V2, and G-Spy RH1900. Numerous bug fixes. Simultaneous device support.
Contributions:47 commits, 2 PRs, 29 pushes in 2 months
vapula87/vapula87.github.io
May 2017 - Feb 2020
Contributions:1 release, 75 pushes, 5 branches in 2 years 9 months
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