Director, Professional Services & Customer Success, Materials Informatics
Cedar Park, Texas, United States
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Summary
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Senior
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Top School
Michael Heiber is a strategic, hands-on leader who blends 12 years of materials science research with software and AI-driven solutions to help industrial R&D labs modernize workflows and accelerate materials discovery. As Director of Professional Services & Customer Success at Enthought, he builds and leads cross-functional teams that translate customer problems into tailored automation, simulation, and data-driven solutions that drive measurable business impact. His technical roots span lab automation, physics-based simulation, kinetic Monte Carlo modeling, and open-source morphology tools, giving him rare credibility with both scientists and engineers. He is skilled at launching new offerings and teams—having founded Enthought’s Materials Informatics subteam and closed its initial sales—while remaining perpetually curious and customer-focused. Based in Cedar Park, TX, he combines academic rigor (PhD in Polymer Science) with product-oriented delivery, and often uncovers nonobvious experimental opportunities by linking simulation insights to automated measurement strategies.
12 years of coding experience
14 years of employment as a software developer
PhD Polymer Science, PhD Polymer Science at The University of Akron
BS Materials Science and Engineering, BS Materials Science and Engineering at University of Illinois Urbana-Champaign
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Michael Heiber - Director, Professional Services & Customer Success, Materials Informatics