Michael Jones
Lead Cloud Support Engineer at Guidewire Software
Saint Augustine, Florida, United States
Summary
👤
Senior🎓
Top SchoolMichael Jones is a Lead Cloud Support Engineer with 11 years’ experience ensuring availability and incident restoration for Guidewire’s cloud-hosted Java InsuranceSuite and data management products. He combines deep application support expertise—Oracle, Linux, PowerShell, Python—and hands-on experience with deployments, triage, and tooling to accelerate incident resolution in 24/7 on-call environments. Rising through roles from Application Support to Lead, he has a strong background in Guidewire Policy Center development and integration work, giving him both operational and product-level insight. His early career in Java development and bioinformatics-trained analytical mindset underpin a methodical approach to diagnostics and process improvement. Based in Saint Augustine, Florida, he is skilled at translating complex production issues into repeatable runbooks and automation. Colleagues rely on him for balancing customer-facing urgency with durable engineering fixes.
11 years of coding experience
9 years of employment as a software developer
BSc Computer Science, BSc Computer Science at Cardiff University / Prifysgol CaerdyddMaster’s Degree Bioinformatics and Computational Genomics, Master’s Degree Bioinformatics and Computational Genomics at Queen's University BelfastDoctor of Philosophy - PhD Bioinformatics, Doctor of Philosophy - PhD Bioinformatics at Ulster University
Welsh, French
Github Skills (41)
unlock10
gosu9
lookup9
mac-address9
bioinformatics9
flask8
modeling8
finance8
chatroom8
plotly7
fxml7
jupyter7
socket7
python7
react7
Programming languages (6)
Github contributions (5)
meicaljohnjones/Needleman-Wunsch
Feb 2015 - Jul 2015
Contributions:45 commits, 14 pushes, 1 branch in 5 months
meicaljohnjones/Find-My-Lingo
Apr 2016 - Jul 2022
Web application to find services in your own language all over the world
Contributions:189 pushes, 9 branches in 6 years 4 months
reactdjangojavascriptweb-applicationown-language
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