Michael Kheong
Senior Product Support Specialist at SOCi.ai
Vancouver, British Columbia, Canada
Summary
👤
Senior🎓
Top SchoolMichael Kheong is a Senior Product Support Specialist with eight years of hands-on experience across IT infrastructure, networking, and cloud security, notably at Cisco and 1Password. He combines frontline escalation management with automation and AI-driven tooling to streamline operations, reduce SLAs, and drive product adoption for millions of users. Skilled in scripting and RMM integrations, he has automated deployments (ConnectWise, Kaseya, JAMF) and built log analyzers and ticketing workflows that measurably improved support efficiency. Michael’s background spans campus-level network design to advisory work on the CCNA exam, reflecting both deep technical breadth and an eye for scalable process improvements. Outside of work he sharpens his risk-reward instincts on the slopes and golf range and applies that analytical mindset to personal finance and tax strategies.
8 years of coding experience
2 years of employment as a software developer
British Columbia Institute of Technology (BCIT)Associate of Science - AS Computer Science, Associate of Science - AS Computer Science at Langara College
English, Chinese, Chinese
Stackoverflow
194reputation
4kreached
1answer
18questions
Github Skills (8)
html6
css6
css-grid6
twitter-bootstrap6
html5-canvas6
javascript6
jquery6
canvas6
Github contributions (5)
sonofb/sonofb.github.io
Mar 2021 - Feb 2023
Contributions:42 commits, 44 pushes, 1 branch in 1 year 11 months
CiscoDevNet/msp-integration-scripts
Nov 2023 - Jun 2024
Contributions:1 push in 7 months
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