Michael Lee
Manager, Technical Support at AVEVA
Newark, New Jersey, United States
Summary
👤
Senior🎓
Top SchoolMichael Lee is a seasoned technical support leader with 15 years of engineering and people-management experience, currently managing global support at AVEVA. He has built and scaled distributed support organizations, overseen release readiness and sunsetting strategies, and cut new-hire training time by over 50% through a modular program he developed. Michael pairs a mechanical engineering background and hands-on research experience with deep domain knowledge of real-time data integration—having led support for PI integrations and first-generation IoT software with hardware partners like Cisco. Known for recruiting and mentoring managers and individual contributors, he also mines support data to influence product direction and operational improvements. Based in Newark, NJ, he brings a blend of academic rigor and practical systems thinking that helps translate complex integration challenges into reliable customer outcomes.
15 years of coding experience
12 years of employment as a software developer
Bachelor of Science, Mechanical Engineering, Bachelor of Science, Mechanical Engineering at University of Nevada-Reno
Korean
Github Skills (5)
hci4
hierarchical-data3
textbook3
data-visualization2
visualization1
Programming languages (3)
Github contributions (5)
amyjko/Gidget
Jan 2011 - Apr 2011
Contributions:158 commits in 2 months
mjslee/badgescanner
Jan 2015 - Jul 2015
Contributions:11 commits, 8 pushes in 6 months
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