Michael Lewis
Senior Technical Support Engineer at 8x8
San Jose, California, United States
Summary
👤
Senior🎓
Top SchoolMichael Lewis is a Senior Technical Support Engineer based in San Jose with 11 years of experience delivering hands-on support and enterprise-facing technical account management for cloud communications and telephony platforms. He specializes in resolving complex SIP, PBX, and networking issues while acting as a bridge between customers, engineering, product, and sales to drive improvements, cost savings, and feature enhancements. At 8x8 he manages high-profile accounts, maintains JIRA escalations, and produces tailored weekly reports for executive stakeholders, demonstrating strong communication and customer-success instincts. Earlier roles at Vocera, Genentech and consulting engagements show deep exposure to Google Cloud apps, Windows and macOS environments, and large-scale migrations. A Python/Django developer living in the Bay Area, he pairs coding fluency with practical support workflows—an uncommon blend that helps him automate repetitive tasks and create durable support knowledge.
11 years of coding experience
8 years of employment as a software developer
High School Diploma, General Education, 3.5, High School Diploma, General Education, 3.5 at Modesto High School
Github Skills (1)
python1
Programming languages (1)
Github contributions (5)
michaelflip/mf
Jul 2016 - Nov 2017
Contributions:207 pushes, 1 branch in 1 year 4 months
michaelflip/tcgscape
May 2015 - Dec 2021
Contributions:102 pushes, 1 branch in 6 years 8 months
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