Summary
Michael Muse is a founder and operations-focused product leader with 12 years of experience turning ideas into revenue-generating businesses and repeatable operational systems. He builds and scales teams, architects deeply customized Salesforce-driven workflows, and launches complementary SaaS products that reduce churn and improve profitability. At Muse Operations he combines consulting with product development (flowdometer and connecttheapps) to automate time tracking, SLAs, and cross-app integrations for client-facing operations. Previously he led Product Operations at Q, where he engineered Salesforce as the backbone for 13 teams and ran a labs function that shipped Python/Django web apps for rapid customer development. Comfortable moving between strategy and hands-on delivery, he has a track record of taking companies from prototype to exit and hiring teams that thrive under data-informed, outcome-oriented leadership. Based in Dallas, he brings a mix of startup grit, enterprise-grade process design, and a knack for turning operational complexity into simple, accountable workflows.
12 years of coding experience
8 years of employment as a software developer
BA Sociology Business, BA Sociology Business at New York University