Michael Nietz
CS Ops & PM Planhat & NPI
Minneapolis, Minnesota, United States
Summary
🤩
Rockstar🎓
Top SchoolMichael Nietz is a customer success and operations professional with 10 years of experience helping enterprise storage and cloud customers get value from complex products. Currently leading CS operations, Planhat implementation, and NPI efforts at Qumulo, he bridges technical support, product onboarding, and program management to improve adoption and scale. His background spans tiered technical support, quality assurance, and team leadership across telecom and security firms, giving him a practical, data-driven approach to reducing support overhead and improving first-call resolution. Michael pairs a business degree with CompTIA A+ certification, enabling him to translate technical details into actionable business outcomes. Known for bringing structure to onboarding and feedback loops, he often surfaces product improvements from frontline support interactions. Off the clock he’s the kind of engineer whose GitHub bio jokes “All beards half-price,” hinting at a personable, irreverent style that helps build rapport with customers and peers.
11 years of coding experience
11 years of employment as a software developer
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services, Bachelor’s Degree, Business, Management, Marketing, and Related Support Services at Bellevue UniversityMinnesota State University, MankatoComptia A+ Certification, Comptia A+ Certification, Comptia A+ Certification, Comptia A+ Certification at Pima Community College
English
Github Skills (89)
aws-sdk-java-v210
amazon-sqs10
devtools10
jms-queue10
amazon-mq10
lighthouse10
audit10
java10
aws-sdk10
maintenance-mode10
amazon10
performance-analysis10
aws10
monitoring9
html-parser9
Programming languages (13)
Github contributions (5)
Qumulo/vectara-ingest
Feb 2024 - Jul 2026
An open source framework to crawl data sources and ingest into Vectara
Contributions:93 pushes, 1 branch in 2 years 5 months
Qumulo/qumulo-monitoring-dashboard
Nov 2022 - Jan 2023
Prometheus and Grafana containers with pre-made dashboards and alarms for use with the Qumulo Core OpenMetrics API.
Contributions:8 reviews, 6 commits, 10 PRs in 2 months
grafanaprometheusmonitoringopenmetricsqumulo
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