Michael Sandy
Service Desk Specialist at University of Maryland Medical System
Washington DC-Baltimore Area United States
Summary
👤
Senior🎓
Top SchoolMichael Sandy is an IT professional with 11 years of hands-on experience delivering first- and second-tier support across healthcare environments, currently serving as a Service Desk Specialist at University of Maryland Medical System. He combines practical skills in Microsoft 365, Active Directory, Windows Server, Linux, VMware, and networking with a strong focus on incident, change, and problem management to keep clinical and administrative systems running securely. Known for clear communication with non-technical users, mentoring junior staff, and driving operational improvements like asset tracking and documentation, he consistently maintains high user satisfaction. Building on a Health IT degree from Morgan State and real-world clinical IT experience, he is actively upskilling toward cybersecurity or system administration roles. An understated strength is his ability to bridge technical troubleshooting and policy-driven security work, making him effective in regulated healthcare settings.
11 years of coding experience
Bachelor's of Science, Health IT, Bachelor's of Science, Health IT at Morgan State University
Github Skills (35)
mongodb5
protocols5
nodejs5
webapp5
camera5
cordova-plugin5
docker-image5
javascript4
cordova4
java4
meteor4
docker4
brain-computer-interface4
agenda4
grid3
Programming languages (5)
Github contributions (5)
michaelsandner/training_organizer
Jul 2022 - Feb 2024
Contributions:30 PRs, 72 pushes, 16 branches in 1 year 7 months
michaelsandner/Sheepshead_Counter
Jun 2021 - Jan 2022
Contributions:9 pushes, 1 branch in 6 months
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