Michael Schade
Strategic Projects Lead
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolMichael Schade is a strategic projects lead and founder with 14 years of experience building world-class support systems and tooling for fast-growing tech companies. He led and scaled Stripe’s support organization and internal tooling efforts, then founded Kenchi to productize insights-driven collaboration for support teams used by companies like Notion and OpenPhone. At OpenAI he now focuses on emergent, cross-cutting problems—combining applied research, engineering, and operational chops—to make customer obsession a company-wide capability in service of safe AGI. Michael’s approach treats support as a first-class product: observable, resilient, and a catalyst for product and API innovation rather than a cost center. He’s as comfortable shipping Chrome extensions and workflow engines as he is shaping hiring, training, and organizational culture to scale human-centered systems. Based in New York, he brings founder grit plus program-level leadership that surfaces what real users are doing with your product—often revealing unexpected, high-leverage usage patterns.
14 years of coding experience
14 years of employment as a software developer
Computer Science, Mathematics, Computer Science, Mathematics at Saint Louis University
English, Spanish
Github Skills (9)
user-authentication7
login-system6
api4
authentication4
django4
python3
stripe3
stripe-api3
haskell2
Programming languages (1)
Github contributions (5)
michaelschade/dotfiles
Feb 2015 - Aug 2024
Contributions:53 pushes in 9 years 8 months
michaelschade/remarklater
May 2019 - Oct 2019
Contributions:17 commits, 1 push, 1 comment in 4 months
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