Summary
Michael Sgambelluri is a pragmatic Software Support Specialist and Computer Engineer with 13 years of experience troubleshooting and resolving complex issues for automotive dealership systems. At Reynolds and Reynolds he serves as the single point of ownership for customer-reported issues, blending technical debugging in Java, C, HTML and SQL with deep domain knowledge of Fixed Operations and F&I workflows. He pairs hands-on ticket ownership and call-centre discipline with an ability to understand customer business priorities, ensuring timely escalations and durable resolutions. Earlier retail and safety roles at LCBO honed his customer-facing communication, operations leadership and attention to regulatory detail. Based in Oakville, Ontario, he brings a practical engineering mindset to support roles, often translating low-level technical fixes into clearer business outcomes.
13 years of coding experience
Computer Engineering, Computer Engineering at Sheridan College
English