Michael Smith
Collaboration Lead - Executive Technology Care
Charlotte, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolMichael Smith is an experienced IT professional with nine years supporting VIPs and enterprise environments, now leading Executive Technology Care at Truist. He combines deep hands-on expertise across Apple, Windows, Intune, Jamf, Autopilot and Microsoft 365 with a track record of fast incident resolution and high customer satisfaction. Michael’s background spans deskside VIP support, device lifecycle management, and network and AV troubleshooting, reflecting an ability to bridge hardware, software and user experience. A Charlotte native and DIY electronics hobbyist, he brings curiosity from building gaming PCs and production lighting into practical, creative problem solving. Colleagues recognize him for integrity, continuous learning, and a knack for simplifying complex technical challenges for non-technical stakeholders. He pairs technical rigor with people-first support, making him effective in high-stakes executive IT roles.
9 years of coding experience
Bachelor of Arts - BA, Computer and Information Technology, Bachelor of Arts - BA, Computer and Information Technology at Central Piedmont Community CollegeProgramming languages (1)
Github contributions (5)
whoismikesmith/recordShelf
Oct 2016 - Oct 2017
Contributions:14 commits, 2 PRs, 12 pushes in 1 year
whoismikesmith/megapixel-camera-wizard
Jan 2024 - Jan 2024
Contributions:11 pushes, 5 branches in 13 days
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