Senior Director - North America Commercial Ops at Visa
San Francisco, California, United States
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Summary
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Rockstar
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Top School
Michael Toy is a data-driven commercial operations leader with a decade-plus career at Visa, now leading North America Commercial Ops to align strategy, forecasting, and execution across two major payments platforms. He combines deep analytics and operational rigor—building models for forecasting, territory carving, and partner prioritization—with hands-on program management to roll out dashboards, automated tools, and sales transformations that simplify decision making in ambiguous environments. Equally comfortable in SQL/engineering contexts, he contributes to the Malloy open-source data language, improving parsing and indexing features that reflect his focus on performant data tooling. With international study and fieldwork experience, he brings a global perspective to market sizing and risk scenarios, having designed scenario-based operating plans during COVID uncertainty. Colleagues rely on him to translate complex data into pragmatic, scalable processes that drive revenue and reduce operational friction.
4 years of coding experience
3 years of employment as a software developer
Study Abroad Chinese, Study Abroad Chinese at Beijing Normal University
The University of Hong Kong (HKU)
Bachelor of Arts (BA) Business Administration - Accounting; International Studies, Bachelor of Arts (BA) Business Administration - Accounting; International Studies at University of California, Irvine - The Paul Merage School of Business
Malloy is an experimental language for describing data relationships and transformations.
Role in this project:
Back-end Developer & Database Engineer
Contributions:98 reviews, 607 commits, 469 PRs in 1 year 5 months
Contributions summary:Michael's primary focus was implementing and refining features related to the Malloy data language, specifically its parsing capabilities. Their contributions involved adding support for parameters in the parser, which included changes to the language's grammar, abstract syntax tree (AST), and associated test files. Additionally, they added a test program for the translator, showcasing their efforts to develop and test the language's core functionality. The user also focused on improving index features for better performance.
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Michael Toy - Senior Director - North America Commercial Ops at Visa