Summary
Michael W is a seasoned program manager specializing in eCommerce performance, MarTech, and IT service delivery with over two decades of experience across enterprise brands like Lenovo, RBC, MetLife, and IBM. He blends deep technical knowledge in web product and content operations with proven strengths in change, release, and portfolio management to drive measurable performance and quality improvements. Known for cross-functional leadership and ITIL best practices, he consistently connects analytics, knowledge management, and SEO-minded content strategies to boost digital outcomes. Michael’s career shows continuity from hands-on knowledge engineering to strategic program leadership, giving him rare perspective on both operational detail and long-term digital transformation. Based in Charleston, SC, he’s highly pragmatic, tech-savvy, and prized for enabling teams to “get it done” under complex, multi-vendor environments.
9 years of coding experience
20 years of employment as a software developer