Michael Wedel
Telecommunications Engineer
Austin, Texas, United States
Summary
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SeniorMichael Wedel is a telecommunications engineer based in Austin with two decades in IT and over 15 years focused on call center routing and contact center platforms. He currently supports Genesys Engage on-prem and Genesys Cloud at Best Buy Health and has deep hands-on experience with Avaya, Five9, Qfiniti, Ribbon/Sonus, Cisco, and SIP from long tenures at the American Cancer Society. Comfortable across IVR, routing, CTI integrations (including Salesforce/Siebel), workforce management and call recording, he combines platform-level troubleshooting with project work like gateway deployments and system upgrades. Known for moving between desktop support and core telephony roles, he brings practical operational insight that helps bridge user-facing issues and back-end telephony architecture. Always learning, he balances legacy PBX expertise with cloud contact-center technologies.
12 years of coding experience
16 years of employment as a software developer
Github Skills (18)
simulation10
reduction10
python10
simulator10
muon10
hardware10
numpy9
python-bindings5
server4
management4
dll-injection3
portable3
scanf3
security2
digital-humanities2
Programming languages (5)
Github contributions (5)
erikdahlback/lewis-secop-module
Mar 2017 - Apr 2017
Contributions:3 PRs, 9 pushes, 6 branches in 1 month
lewis
MichaelWedel/lewis-epics-examples
Mar 2017 - Jun 2017
Contributions:4 pushes, 1 branch in 3 months
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