Summary
Micheál Looney is a Senior Systems Engineer with 11 years’ experience focused on production infrastructure, security, availability, and cost optimization at Intercom, where he helps enable engineers to ship code hundreds of times per week. He has progressed through support and engineering roles at Intercom, combining deep operational expertise with hands-on scripting and automation from earlier production-support work in betting and trading systems. Comfortable across Linux, monitoring tooling and on-call tooling, he has a pragmatic track record of building utilities to migrate hosts, audit alerting, and reduce operational toil. Fluent in French and trained in cloud and mobile software development, he brings both customer-facing empathy and technical rigor to platform reliability challenges. An efficient problem-solver, he prefers the command line (cd big || cd ~) and builds tooling that quietly keeps services secure and available.
10 years of coding experience
7 years of employment as a software developer
Higher Diploma in Cloud and Mobile Software Development (Level 8), Computer Science, First class honours, Higher Diploma in Cloud and Mobile Software Development (Level 8), Computer Science, First class honours at Cork Institute of Technology
Bachelor of Arts (BA), French Language and Cultural Studies, Second Class Honours Grade 1, Bachelor of Arts (BA), French Language and Cultural Studies, Second Class Honours Grade 1 at University College Cork