Michelle Brougham
Senior Customer Technology Consultant at Federal Express Corporation
Grand Rapids, Michigan, United States
Summary
👤
Senior🎓
Top SchoolMichelle Brougham is a Senior Customer Technology Consultant with over a decade of hands-on experience delivering IT and customer-facing technology solutions at FedEx. She holds a BS in Information Systems with a business minor and a 3.7 GPA, combining strong technical grounding with practical customer support and process improvement skills. Her background spans web development, device deployment, app testing, Active Directory, and ticket resolution, reflecting a blend of infrastructure and end-user experience expertise. Known for progressing from hands-on IT support to senior consulting within the same global organization, she brings deep institutional knowledge and a consistent track record of translating technical capabilities into measurable service improvements. Based in Grand Rapids, she pairs technical problem-solving with a long history of direct customer care, a perspective shaped by early roles in home care and retail support.
11 years of coding experience
6 years of employment as a software developer
Associates degree in Applied Science, Pre-Engineering, Associates degree in Applied Science, Pre-Engineering at Grand Rapids Community CollegeBachelor of Science (BS) Major in Information Systems Minor in Business, Information Systems, 3.7, Bachelor of Science (BS) Major in Information Systems Minor in Business, Information Systems, 3.7 at Grand Valley State University
Github Skills (103)
pluggable10
notification10
transformation10
mosquitto10
notification-service10
discord9
mqtt-protocol9
discord-bot9
discord-py9
exports8
mqtt8
gameboy8
chat8
apple28
gameboy-advance8
Programming languages (9)
Github contributions (5)
jusplainmike/mqttwarn
Feb 2018 - Nov 2018
Subscribe to MQTT topics (with wildcards) and notifiy pluggable services
Contributions:5 PRs, 15 pushes, 2 branches in 9 months
home-assistantmqttpluggablewildcards
jusplainmike/mqtt-wunderground
Feb 2018 - Aug 2018
Contributions:2 PRs, 16 pushes, 2 branches in 6 months
apimqttweatherundergroundweather-datapublisher
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