Summary
Michelle Lai is an Associate Product Designer with eight years of cross-disciplinary experience blending product design, software engineering, and data-driven UX. She has moved between banking, telecom, retail, and research environments—shipping prototypes and design system components at Rogers, building PowerBI dashboards and facilitating company-wide design-thinking at Shoppers Drug Mart, and automating big data ETL processes as a software engineer at Scotiabank. Comfortable at the intersection of business and engineering (self-described “1/2 business + 1/2 geek”), she leverages research-led methods from her AR/VR academic work to create accessible, stakeholder-aligned solutions. Based in Canada and recognized as a high performer and NSERC award recipient, Michelle brings a practical, metrics-focused approach to reducing barriers to education and improving product experiences.
8 years of coding experience
1 year of employment as a software developer
Bachelor of Arts - BA French Immersion Program, Bachelor of Arts - BA French Immersion Program at Université du Québec à Chicoutimi
Bachelor of Applied Science - BASc Industrial (Systems) Engineering, Bachelor of Applied Science - BASc Industrial (Systems) Engineering at University of Toronto
Bachelor of Applied Science - BASc Engineering, Bachelor of Applied Science - BASc Engineering at Université Lumière Lyon 2
Chinese, Chinese, French, English