Michelle Thong
Director Of Product Management at Nava
Somerville, Massachusetts, United States
Summary
👤
Senior🎓
Top SchoolMichelle Thong is a mission-driven product leader and Director of Product Management with two decades of experience building user-centered products that improve civic services. Based in Somerville, MA, she has led digital transformation for large public-sector organizations, from launching San José’s usability standards and 311 improvements to shaping Nava’s product strategy for serving millions of Americans. Her background spans technical product and engineering roles at Synaptics to economic and data-driven policy work, giving her a rare combination of systems thinking, analytics, and user research fluency. She has a track record of creating durable organizational change—hiring first-ever UX teams, securing multi-million dollar investments, and scaling agile practices across hundreds of staff. A civic technologist at heart, she co-founded Code for San Jose to cultivate volunteer-driven civic tech and continues to apply design and data to make government more accessible. Her training in city planning and electrical engineering informs a pragmatic approach to designing services that work for both people and complex systems.
11 years of coding experience
11 years of employment as a software developer
Master's Degree, City Planning, Master's Degree, City Planning at University of California, BerkeleyBachelor's Degree, Electrical Engineering, Feminist Studies, Bachelor's Degree, Electrical Engineering, Feminist Studies at Stanford University
Chinese, French
Github Skills (10)
san6
dashboard6
jose2
portal2
open-data2
certification1
notable1
bottle1
historical1
wizard1
Programming languages (2)
Github contributions (5)
codeforsanjose/csj-open-data-policy
Nov 2015 - Dec 2015
Contributions:12 commits, 11 pushes, 1 branch in 14 days
mthong/mthong.github.io
Jul 2016 - Mar 2017
Contributions:4 pushes in 7 months
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