Summary
Michelle Wetzler is a Head of AI Program Management with 13 years of experience scaling post-sales engineering and services in high-growth B2B PaaS/SaaS businesses. She has repeatedly built and led teams from handfuls to hundreds—most notably growing a Twilio services practice from 3 to 120 people and driving revenue from under $1M to tens of millions while maintaining 4.5+ CSAT. Comfortable at the intersection of technical delivery, product, and GTM, she designs customer experiences that improve conversion, expansion, retention, NPS and CSAT. Her background spans hands-on data engineering and analytics (Keen IO) to enterprise architecture and global program delivery (Accenture), giving her an engineer’s rigor for operationalizing complex solutions. Now focused on AI strategy and program management, she helps enterprises ship AI-powered customer experiences that actually move metrics. Colleagues describe her as a builder who blends technical depth with go-to-market savvy and an almost uncanny ability to turn early prototypes into repeatable, revenue-generating offerings.
13 years of coding experience
9 years of employment as a software developer
General Engineering Industrial Design Business Systems Integration and Consulting, General Engineering Industrial Design Business Systems Integration and Consulting at University of Illinois Urbana-Champaign
Waterloo High School