Miguel Aroca-ouellette
Engineering Manager, Machine Learning at Zendesk
London, England, United States
Summary
👤
Senior🎓
Top SchoolMiguel Aroca-ouellette is an engineering manager specializing in machine learning with 11 years of experience bridging AI research and production at companies from Google to Zendesk. At Zendesk he led teams that shipped AI Agents Essentials, applying generative models and RAG to improve contextual, on-brand customer interactions. He started in research roles—co-authoring work on quantum circuit embedding and medical needle tracking during his early UBC projects—and holds an M.S. in Electrical Engineering from Caltech and a B.Eng. from McGill. Known for moving cutting-edge models into robust, user-facing systems, he pairs hands-on ML engineering with people leadership and product-minded delivery. Miguel’s career blends lab-born rigor from Blue Prism AI Labs with large-scale software practice at Google, making him comfortable across experimentation, deployment, and team scaling. Based in London, he retains an inventor’s mindset (including filed patents) while focusing on measurable business impact in CX.
10 years of coding experience
7 years of employment as a software developer
California Institute of TechnologyBachelor of Engineering (B.Eng.) Honours Electrical Engineering, Bachelor of Engineering (B.Eng.) Honours Electrical Engineering at McGill University
English, French
Github Skills (19)
streamlit10
developer-tools10
data-science9
bokeh9
pandas9
python9
machine-learning9
fastest9
deep-learning9
data-analysis9
data-visualization9
robot6
robotics6
interaction5
cooperation5
Programming languages (3)
Github contributions (5)
miguelarocao/crvx
Sep 2020 - Jul 2023
CRVX
Contributions:10 PRs, 24 pushes, 9 branches in 2 years 10 months
react
miguelarocao/RaNNdy
Apr 2018 - Sep 2018
Contributions:6 PRs, 18 pushes, 7 branches in 5 months
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