Miguel Flores
Long Term Care Specialist at Senior Connection Center, Inc.
Greater Tampa Bay Area United States
Summary
👤
Senior🎓
Top SchoolMiguel Flores is a seasoned operations and long-term care specialist with nine years of experience optimizing healthcare call center performance across leadership and frontline roles. He has progressed from high-volume patient care coordination to supervisory and associate manager positions, consistently driving metric improvements, staff coaching, and process optimizations. Known for handling confidential information and sensitive consumer interactions with empathy, he also facilitates long-term care education and referral navigation to improve patient outcomes. Miguel combines a strong bias for action with daily KPI-driven decision making to scale reliable, customer-centric operations. Based in Greater Tampa Bay and studying psychology, he blends clinical insight with operational rigor to solve complex people and process challenges. An understated strength is his track record of turning frontline feedback into measurable improvements that sustain growth.
9 years of coding experience
3 years of employment as a software developer
Bachelor's degree, Psychology, Bachelor's degree, Psychology at Universidad Albizu
Github Skills (7)
robot7
robotics6
wpilib4
ros4
station3
firmware2
python2
Programming languages (1)
Github contributions (5)
Team-2502/UpdatedRobotCode2017
Mar 2017 - Jan 2018
Contributions:50 PRs, 103 pushes, 15 branches in 10 months
wpilibhatefirmwareroboriorobot
Team-2502/RobotCode2017
Jan 2017 - Mar 2017
Contributions:86 commits, 11 PRs, 44 pushes in 1 month
roboticsrobot
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