Summary
Miguel Sousa is an experienced engineering manager with 11 years leading IT support, fintech, and engineering teams across Europe and global remote environments. He has a strong background in service management, customer support, project and stakeholder management, and P&L oversight, having progressed from hands-on support roles to strategic leadership at Volkswagen Digital Solutions and Microsoft. Known for building and motivating culturally diverse teams, he combines operational rigor (ITSM, service desk architecture) with delivery-focused coaching to drive measurable improvements. Miguel’s career shows a pragmatic blend of technical foundation in programming and systems analysis with proven experience architecting support operations for scale. He often steps into ambiguous situations to align business needs with technical execution, turning frontline insights into repeatable processes.
11 years of coding experience
15 years of employment as a software developer
Programming techniques and Information Systems, Programming techniques and Information Systems at Forino
English, Portuguese