Mikael Weigelt
Director Customer Service Operations Insights
Zurich, Zurich, United States
Summary
👤
Senior🎓
Top SchoolMikael Weigelt is a data science and customer intelligence leader with over a decade driving measurable business impact at scale, currently directing Customer Service Operations Insights at T‑Mobile from Zurich. He leads cross-functional teams of analysts, statisticians and system developers to reduce demand, optimize transfers and refine customer segmentation, delivering tangible savings such as $40M in collections and $60M in credits and adjustments. His work on CRM modeling and campaign automation supported 700+ annual campaigns and helped cut churn from 2.5% to 1.5% through targeted propensity and uplift strategies. Trained as an industrial engineer with an MBA, PhD in Operations Management and an MS in Statistics, he blends rigorous quantitative methods with operational execution and systems design. Notably, he has moved beyond analysis to define operational CRM vision and introduce automated modeling pipelines that embed analytics directly into decision workflows.
10 years of coding experience
MS, Statistics, MS, Statistics at University of WashingtonDipl. Ing, Industrial Engineering, Dipl. Ing, Industrial Engineering at Technische Universität BerlinMBA, Marketing, MBA, Marketing at University of Washington, Michael G. Foster School of Business
German
Github Skills (8)
sympy5
music5
synthesizer5
audio5
midi5
synthesis4
python4
modular3
Programming languages (1)
Github contributions (5)
el-micha/Mol
Feb 2016 - Mar 2018
Contributions:19 pushes, 1 branch in 2 years 1 month
el-micha/interference
Mar 2020 - Mar 2022
Contributions:7 pushes, 1 branch in 1 year 11 months
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