Summary
Mike Dalton is a seasoned cloud and support engineer with over 7 years focused on cloud architecture and 13 years in web application development and hosting. He has driven reliability and automation across AWS and Azure environments using Terraform and CloudFormation, and has guided customers from architecture to day-to-day operations at Rackspace, GitHub, and now Dataiku. At GitHub he combined hands-on support with code contributions and incident readiness advice, accelerating developer productivity and availability for enterprise customers. Based in Osaka, he pairs deep operational experience with a talent for building collaborative support teams and improving metrics like ticket throughput and NPS. Notably, his background spans low-level hosting and data center cabling to modern cloud IaC, giving him rare end-to-end perspective on infrastructure lifecycle.
8 years of coding experience
16 years of employment as a software developer
University of Texas at San Antonio