Mike Eng
Director Of Customer Experience at mike-eng.com
Providence, Rhode Island, United States
Summary
👤
Senior🎓
Top SchoolMike Eng is a customer experience and human-centered design leader with 13 years of experience helping mission-driven organizations—especially federal healthcare programs and consumer platforms—turn research into measurable product and service outcomes. Currently directing a team of design practitioners at For People while also consulting through his practice, he blends service design, ethnographic research, and interaction design to tackle complex cross-functional problems. He’s led and mentored teams of up to six across multiple programs, owned research roadmaps for CMS and VA initiatives, and scaled UX practices inside fast-growing product teams. Trained in industrial design and psychology, he pairs visual and behavioral insight to simplify complex systems and improve usability at scale. An empathetic problem solver, he often embeds with product teams for short, high-impact engagements that align stakeholders and accelerate delivery.
13 years of coding experience
10 years of employment as a software developer
California Polytechnic State University, San Luis ObispoBrown UniversityB.F.A., Industrial Design, B.F.A., Industrial Design at Rhode Island School of Design
Spanish
Stackoverflow
1,633reputation
209kreached
13answers
57questions
Github Skills (161)
windows10
linux10
adblock10
youtube10
music10
youtube-dl10
youtube-player10
blocker10
player10
syncthing9
api9
menu9
flask9
desktop9
addon9
Programming languages (11)
Github contributions (5)
mrengy/punchrubiointheface
Nov 2015 - Sep 2020
Contributions:24 pushes, 2 branches in 4 years 10 months
mrengy/vanguard-history
Nov 2021 - Apr 2025
History site for the Santa Clara Vanguard
Contributions:42 reviews, 150 PRs, 349 pushes in 3 years 4 months
linked-open-datasanta-clarasantavanguard
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