Mike Fiedler
Senior Critical Situation Manager
Rolesville, North Carolina, United States
Summary
🤩
Rockstar🎓
Top SchoolMike Fiedler is a seasoned IT leader with over a decade of experience managing critical incidents, large-scale infrastructure, and customer relationships for enterprise clients. As Senior Critical Situation Manager at Red Hat, he coordinates cross-functional teams to resolve high-visibility technical escalations and mentors support staff in crisis management and executive communications. His background spans Unix/Linux and Windows environments, virtualization (VMware), storage, and Citrix, with hands-on experience migrating and operating 1000+ distributed servers and multi‑TB storage estates. Previously he led global support and infrastructure teams at IBM and Caterpillar, delivering measurable cost savings through virtualization and Six Sigma initiatives. Known for translating complex technical issues into executive-ready updates, he blends technical depth with strong client advocacy and process standardization (ITSM/ITIL). Based in Rolesville, NC, he combines crisis-driven decision-making with a track record of building resilient operations that keep mission-critical systems running.
10 years of coding experience
20 years of employment as a software developer
Associate of Arts and Sciences (A.A.S.), Computer/Information Technology Administration and Management, Associate of Arts and Sciences (A.A.S.), Computer/Information Technology Administration and Management at Illinois Central CollegeBachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, 3.2, Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, 3.2 at Bradley University
English, German
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (98)
testing10
ansible10
scalability10
database10
chaos-engineering10
kubernetes10
key-value-store10
continuous-integration10
distributed-systems10
etcd10
go10
openshift10
raft10
reliability10
distributed-database10
Programming languages (17)
Github contributions (5)
mffiedler/ocp-svt
Sep 2018 - Sep 2020
Contributions:3 PRs, 26 pushes, 1 branch in 2 years
mffiedler/svt
Jun 2016 - Sep 2022
Contributions:1 PR, 213 pushes, 94 branches in 6 years 4 months
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