Summary
Mike Giacone is a seasoned operations and customer-experience leader with 13 years of front-line management at high-volume Starbucks locations, skilled in team coaching, inventory control, and delivering consistent customer satisfaction. He combines hospitality and retail expertise with a background in transportation logistics and school services, bringing strong scheduling, compliance, and crisis-response experience from managing a 50-vehicle fleet and large teams. Known for building durable customer and community relationships, Mike also has sales experience in media advertising that sharpened his prospecting and negotiation skills. Comfortable training and mentoring staff, he consistently uses data—sales trends and operational KPIs—to identify improvements and drive execution. Based in Lenexa, Kansas, he pairs hands-on operational discipline with hospitality education (culinary and hotel management), giving him a practical, service-oriented approach to leadership. Less obvious: his early experience in special education support contributes empathy and patience that underpins his people-management style.
13 years of coding experience
5 years of employment as a software developer
Associates, Hospitality Administration/Management, Associates, Hospitality Administration/Management at College of Lake County
English