Summary
Mike Hendrickson is a Principal Service Engineer in M365 Advanced Cloud Engineering with over 20 years in IT and more than a decade focused on Microsoft cloud and Exchange reliability. He combines deep debugging and escalation experience (Windbg, Perfmon, Procmon) with large-scale customer engagements, having supported environments up to 200,000 users and presented to audiences of 600. A long-time Microsoft veteran who rose through escalation, consulting, and advanced support roles, he now delivers engineering-minded, customer-obsessed solutions for complex cloud incidents. An active open source maintainer, he pairs production troubleshooting chops with code contributions that improve tooling and operational workflows behind the scenes. Based in Kenmore, WA, he brings military-honed discipline from prior service in the USMC to high-pressure, high-profile technical problem solving.
11 years of coding experience
11 years of employment as a software developer
Associate’s Degree, Associate in Arts & Science Direct Transfer Agreement, 3.88, Associate’s Degree, Associate in Arts & Science Direct Transfer Agreement, 3.88 at Bellevue College
Associate of Arts (A.A.), Information Systems - Software Development, 3.84 GPA, Associate of Arts (A.A.), Information Systems - Software Development, 3.84 GPA at Bellevue Community College