Customer Success Account Manager - Management at Microsoft
San Antonio, Texas, United States
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Summary
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Senior
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Top School
Mike Marlowe is a seasoned Customer Success leader with nine years in Microsoft roles and over two decades of technology and operations experience, adept at guiding enterprise and public sector customers through cloud-driven digital transformation. He currently manages and develops Customer Success Account Managers across US insurance markets, focusing on cross-cloud workload production readiness, escalation management, and measurable business outcomes. Known for blending strong organizational discipline with hands-on technical and project management acumen, he drives operational excellence, opportunity management, and resilient deployments. A former Staff Sergeant with multiple military honors, he brings mission-focused leadership and a talent for building diverse, high-performing teams that translate complex technical capabilities into clear customer value.
9 years of coding experience
14 years of employment as a software developer
Associate of Science (A.S.), Physical Sciences, 4.0, Associate of Science (A.S.), Physical Sciences, 4.0 at Gadsden State Community College
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Mike Marlowe - Customer Success Account Manager - Management at Microsoft