Mike Monan - Head Of Sales And Customer Success at WooCommerce

Mike Monan

Head Of Sales And Customer Success at WooCommerce

Suttons Bay, Michigan, United States

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Summary

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Senior

🎓

Top School

Mike Monan is a results-driven leader who builds and scales customer-facing technical and commercial teams to drive measurable revenue and adoption in open-source e-commerce and SaaS. As Head of Sales and Customer Success at WooCommerce and with senior leadership roles across Pantheon and Specright, he has repeatedly de-siloed sales engineering and customer success to grow ARR from $20M to $120M, double ASPs, and sustain 50%+ win rates. He combines technical depth (MSI in HCI, BSE in Computer Engineering) with operational rigor to design repeatable onboarding, professional services, and support models that accelerate time-to-value and expansion revenue. Known for using downstream customer success as a competitive differentiator in pre-sales, he architects cross-functional teams that excel in both enterprise deal cycles and post-sale value delivery. Based in Suttons Bay, Michigan, Mike pairs an entrepreneurial problem-solving mindset with data-driven metrics and a history of turning implementation efficiency into tangible commercial outcomes.

9 years of coding experience

25 years of employment as a software developer

BSE CE Computer Engineering (Software), BSE CE Computer Engineering (Software) at University of Michigan

MSI HCI Human Computer Interaction, MSI HCI Human Computer Interaction at University of Michigan - School of Information

Jackson Lumen Christi High School

Github Skills (5)

pantheon10

documentation10

typescript1

nodejs1

react1

Programming languages (3)

CSSJavaScriptHTML

Github contributions (5)

monan/pipelines-demo

May 2017 - Mar 2018

Contributions:14 PRs, 7 pushes, 14 branches in 10 months

pipelinespipelineworkflow

monan/documentation

Aug 2018 - Apr 2020

Pantheon Docs

Contributions:3 pushes in 1 year 7 months

pantheon

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