Mike Murchison is a serial entrepreneur and AI-driven customer experience leader with 11 years of experience, best known as the co-founder and CEO of Ada, which powers customer-facing AI agents used by companies serving over 16% of the world’s population. He built his approach from the ground up—having worked as a customer service agent and founded multiple startups including Volley and Atlus—combining product intuition with operator-first leadership. Mike invests in and mentors Canadian founders as a general partner at Union Capital and as an AI fellow at Creative Destruction Lab, actively shaping the country’s innovation ecosystem. Recognized by Forbes 30 Under 30 and programs from EY and Goldman Sachs, he moves between strategic vision and hands-on product work. He champions a future where every company deploys personalized, agentic AI at scale and brings a runner’s discipline—training for ultra-marathons—to tackling long-term technical and organizational challenges.
11 years of coding experience
4 years of employment as a software developer
Bachelor of Science (B.Sc.), Bachelor of Science (B.Sc.) at University of Otago
Bachelor of Science (B.Sc.) Cognitive Science Psychology Human Computer Interaction, Bachelor of Science (B.Sc.) Cognitive Science Psychology Human Computer Interaction at University of Toronto
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Mike Murchison - Co-Founder & CEO at Creative Destruction Lab