Mike Pooler
Senior Customer Onboarding Specialist at HubSpot
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolMike Pooler is a Senior Customer Onboarding Specialist with a decade of experience in B2B SaaS and adtech, now leading onboarding at HubSpot after driving adoption and retention across SMB to enterprise accounts. He builds scalable onboarding processes, delivers high-impact product training, and consistently uncovers upsell and renewal opportunities—maintaining above-80% one-year renewal among onboarded customers in prior roles. Mike combines data-driven process design with hands-on customer empathy, acting as the voice of the customer for product and engineering teams. Outside work he’s a former independent musician with millions of streams, a background that informs his creativity in engagement strategies and makes him unusually strong at crafting memorable demos and training experiences.
10 years of coding experience
1 year of employment as a software developer
SUNY OneontaAmerican InterContinental University
Github Skills (12)
dice9
mvp-android7
blueprint7
mvp7
discord6
mobius6
architecture5
chrome5
chrome-extension5
kotlin5
android-architecture4
android4
Programming languages (2)
Github contributions (5)
mazzola/dnd-beyond-dice-chrome-extension
Jul 2020 - Jun 2021
A Chrome Extension that listens for dice rolls on D&D Beyond Character Sheets and posts the results into a Discord server via a bot.
Contributions:21 reviews, 24 commits, 14 PRs in 11 months
rollsdice-rollsdiscordbotchrome
mazzola/mobius-android-sample
Jun 2018 - Sep 2018
Android Architecture Blueprint sample app implementation using Mobius
Contributions:7 pushes in 2 months
blueprintmvpmvp-androidandroidkotlin
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